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White Paper Microsoft Dynamics RoleTailored Interface Business Productivity Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them tools that im...

Tags: Business Operations, Strategy, Strategic Planning, Research & Development, Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
White Paper Hosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White Paper Microsoft Dynamics: Enabling Real-World SOA to connect your business vision with software Microsoft Dynamics has made investments in Web services and other Service Oriented Architecture (SOA) technologies across our product lines to help customers take a "Real...

Tags: Enterprise Software, Vision, Software, Service-Oriented Architecture (SOA), Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
White Paper Hosted CRM Buyer's Guide Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. In the market for a CR...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: July 2007
Inside CRM
White Paper Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...

Tags: Call Centers, Peripherals, On-demand, NTRglobal, Mice

Sponsored by: NTRglobal
Date: November 2006
NTRglobal
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White Paper Sales Force Automation Comparison Guide Businesses of all sizes can benefit by automating all aspect of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of featur...

Tags: CRM, SFA, Sales Strategy, Sales Force Management, Sales Force Automation (SFA)

Sponsored by: Inside CRM
Date: May 2008
Inside CRM
White Paper On-Premise CRM Comparison Guide If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Fin...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Inside CRM
Date: May 2008
Inside CRM
White Paper Call-Center Comparison Guide Compare these VoIP call-center vendors to find the best one for your business. So, you know that a VoIP call-center enhances customer service and, in return, help...

Tags: Call Centers, VOIP, Telephony, Telecommunications, Software

Sponsored by: VoIP-News
Date: January 2008
VoIP-News
White Paper Hosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
Webcast Webcast: Growing Your Business with CRM Smart business owners and executives already understand the importance of customer service to the long-term success of their business, but many fall short when it comes t...

Tags: Advertising & Promotion, Strategy, Software, Product Marketing, Marketing

Sponsored by: BNET
Date: September 2008
BNET
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White Paper TechRepublic Resource Guide: How well are you meeting your customers needs? To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs....

Tags: Inside CRM, Marketing, Marketing Research, TechRepublic Inc.

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
White Paper TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM) This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This ...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Inside CRM

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
Case Study Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the marke...

Tags: CRM, Enterprise Software, HP ProCurve, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: May 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - The Norris Group Case Study At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming rest...

Tags: Business Operations, Online Communications, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case Study Microsoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, build...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
White Paper Microsoft Dynamics RoleTailored Interface Business Productivity Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them tools that im...

Tags: Business Operations, Strategy, Strategic Planning, Research & Development, Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
White Paper The Future Sales Force - A Consultative Approach If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or contact manageme...

Tags: Contact Management, Sales, Sales Force, Sales Force Management, Sales Strategy

Sponsored by: Microsoft
Date: September 2004
Microsoft
Resource Center Positioning your business to win: Forecast and Demand Planning Wholesale distributors must manage inventories accurately and efficiently in order to meet customer service goals. To correctly predict consumer demand, they need invento...

Tags: Customer Relationship Management (CRM), Sales Force Management, Sales, Product Marketing, Positioning

Sponsored by: IBM
Date: January 2008
IBM
White Paper Sales lagging behind? Learn how 200 best-in-class companies stay ahead Longer sales cycles and declining sales productivity are changing the way processes are handled and transactions are made. This Aberdeen Group white paper can help. It su...

Tags: Sales, Sales Force Management, Sales Strategy

Sponsored by: IBM
Date: July 2007
IBM
Presentation IP Connections Create the Bank Branch of the Future Rethink the way you reach your customers. Watch this IBM ForwardView Webshow to see how converged networking unifies voice, video, and data communications. You'll also le...

Tags: Corporate Communications, Product Marketing, Networking, Marketing, Management

Sponsored by: IBM
Date: May 2007
IBM
White Paper Retail opportunities in a world of extremes: Understanding today's teens and boomers To provide insight into today's marketplace, research was conducted to examine the tendencies of two diverse segments of shoppers - baby boomers and teens. The results re...

Tags: IBM Corp., Teen

Sponsored by: IBM
Date: January 2007
IBM
White Paper Turning shoppers into advocates: The customer focused retail enterprise Today's marketplace faces unprecedented diversity, fragmentation of consumer values, and information transparency. These circumstances make it harder than ever to achieve...

Tags: Brand, Branding, Marketing

Sponsored by: IBM
Date: December 2006
IBM
White Paper CRM Done Right To operate as a "customer focused enterprise", or CFE, corporations must apply innovative approaches and resources as they grow. The "CRM Done Right" framework offers a p...

Tags: Advertising & Promotion, Corporation, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: IBM
Date: April 2006
IBM
White Paper The CMO's Strategic Agenda Benchmark Report Marketing executives face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingl...

Tags: CMO, Marketing, Marketing Research

Sponsored by: IBM
Date: January 2006
IBM
Webcast Closing the Deal: Online Presentations That Result in Higher Sales Closing deals is an art form. You've got to know your prospects, understand their concerns and speak their language. How do you accomplish this in order to make the sale?...

Tags: Citrix Systems Inc., Prospect, Sales, Sales Force Management, Sales Strategy

Sponsored by: Citrix Online
Date: August 2008
Citrix Online
Case Study Bacup Shoe Leverages Integrated Technology Platform to Build Innovative, Demand-Driven Business Bacup Shoe wanted to streamline and automate sales and purchase-order processing and integrate processes with the company's back-office financial management system as wel...

Tags: Back-office, Sales, Oracle Corp., Investment, Financial Planning

Company: Oracle
Date: July 2008
Oracle
Case Study DSC Consulting Improves Visibility Into Customer Data and Boosts New Contract Business by 25% DSC Consulting wanted to improve visibility into sales and customer data and enhance ability to cross and up-sell by consolidating multiple sales databases into one maste...

Tags: Customer Data, DSC Consulting, Oracle Corp., Sales, Sales Force Management

Company: Oracle
Date: June 2008
Oracle
Webcast How to Develop and Deliver an Enticing Presentation There's a lot vying for your prospect's attention during the workday - from emails and phone calls to meetings and project deadlines. This means that every second counts ...

Tags: Citrix Systems Inc., Presentation, Sales, Sales Force Management, Sales Strategy

Company: Citrix Online
Date: May 2008
Citrix Online
Case Study Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode ...

Tags: Cloud Computing, Software As A Service (SaaS), Software, SFA, Sales Strategy

Company: Oracle
Date: May 2008
Oracle
Case Study ProCurve Networking by HP Connects Sales Teams for Greater Efficiency ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the marke...

Tags: Enterprise Software, HP ProCurve, Microsoft Corp., Sales, Sales Force Automation (SFA)

Company: Microsoft
Date: May 2008
Microsoft
Webcast Building a World Class Sales Machine Who wouldn't want a world class sales machine? Highly desired and equally elusive, information driven sales and streamlined business processes represent the panacea of C...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Company: BNET
Date: April 2008
BNET
Webcast Increasing Leads with Web Conferencing There was a time when many were predicting the Internet would make sales representatives completely obsolete. We now know that just the opposite is true. With so many p...

Tags: Channel Management, Internet, Marketing, Sales, Sales Force Management

Company: BNET
Date: April 2008
BNET
Webcast Transforming Your Sales Calls into Interactive Online Demos What's the secret to effectively demonstrating a product or service to prospects anytime, anywhere without the assistance of a bottomless travel expense account? And, ass...

Tags: Citrix Systems Inc., Sales, Sales Force Management, Sales Strategy

Company: Citrix Online
Date: April 2008
Citrix Online
Case Study NBA Basketball Team Scores With Sales Force Automation Tool The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports, conce...

Tags: Advertising & Promotion, Team, Software, SFA, Sales Force Automation (SFA)

Company: Microsoft
Date: April 2008
Microsoft
Webcast TechNet Webcast: Windows Mobile Series: Providing Mobile Access to Corporate Data and Applications (Level 200) The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like ...

Tags: Advertising & Promotion, Webcast, Software, Sales Force Automation (SFA), Operating Systems

Company: Microsoft Tips
Date: April 2008
Microsoft Tips
Webcast Increasing Sales Effectiveness: How Technology Can Impact Your Top Line If you're like most CEOs or Sales Executives, you're looking for ways to grow your business and outgun the competition. In this Webcast hear industry leaders talk specif...

Tags: Sales, Sales Force Management, Sales Strategy, Webcast

Company: Oracle
Date: March 2008
Oracle
Case Study Beckman Coulter Empowers Sales Force While Maintaining Control of Sensitive Information Beckman Coulter, Inc., a leading manufacturer of biomedical testing instrument systems, tests, and supplies, is in the business of simplifying and automating laboratory p...

Tags: Beckman Coulter, Information Rights Management, Information Security, Oracle Corp., Sales

Company: Oracle
Date: March 2008
Oracle
Webcast Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0 Most of the organizations have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses acro...

Tags: High-performance, Microsoft Corp., Microsoft Dynamics, Microsoft Dynamics CRM, Sales

Company: Microsoft Tips
Date: January 2008
Microsoft Tips
White Paper Sales 2.0 - Leveraging Web 2.0 to Sell The Internet is the ultimate disruptive technology. Like telephony, radio, television, and even the printing press, the Internet is dramatically changing nearly every asp...

Tags: Internet, Sales, Sales Force Management, Sales Strategy, Web

Company: Genius.com
Date: January 2008
Genius.com
Case Study Nestle Malaysia Enhances Customer Service and Sales Performance With Motorola and NewsPage Mobility Solution Nestle sells an extensive range of grocery products through its own sales force, and distributors' sales forces. In their daily visit to the customers, the sales teams ar...

Tags: Customer Service, Motorola Inc., Nestle, Nestle Malaysia, Sales

Company: Motorola
Date: January 2008
Motorola
Case Study CRM and SFA Enterprise Performance Management Reporting and Analysis System - Fortune 100 High Tech Co. In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability...

Tags: Analysis, SFA, Sales Force Automation (SFA), KPI, Environment

Company: Digital-Clay
Date: January 2008
Digital-Clay
White Paper Call-Center Buyer's Guide Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor ...

Tags: Call Centers, Call-center, Customer Relationship Management (CRM), Enterprise Software, It Operations

Company: VoIP-News
Date: December 2007
VoIP-News
White Paper Responding quickly to changing markets: Anticipate, Adapt, Excel Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses a...

Tags: Agility, Marketing, Marketing Research, Microsoft Excel, Microsoft Office

Company: SAP
Date: December 2007
SAP
Webcast Web Seminar Series: Quote to Contract Automation for Salesforce Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contac...

Tags: Automation, Salesforce.com Inc., Sales Tools, Sales Strategy, Sales Force Management

Company: EchoSign
Date: December 2007
EchoSign
Webcast Unify a Mobile Workforce Many businesses find their employees are going mobile. Preparation is important for a successful mobile work program. This webcast shows how to connect people to people, ...

Tags: Advertising & Promotion, Cisco Systems Inc., Marketing, Mobile

Company: Cisco Systems
Date: December 2007
Cisco Systems

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