On GameSpot: New 60GB Xbox 360, 20GB discounted
White Paper Hosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White Paper Microsoft Dynamics RoleTailored Interface Business Productivity Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them tools that im...

Tags: Business Operations, Strategy, Strategic Planning, Research & Development, Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
White Paper Hosted CRM Buyer's Guide Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. In the market for a CR...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: July 2007
Inside CRM
White Paper Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...

Tags: Call Centers, Peripherals, On-demand, NTRglobal, Mice

Sponsored by: NTRglobal
Date: November 2006
NTRglobal
White Paper Microsoft Dynamics: Enabling Real-World SOA to connect your business vision with software Microsoft Dynamics has made investments in Web services and other Service Oriented Architecture (SOA) technologies across our product lines to help customers take a "Real...

Tags: Enterprise Software, Vision, Software, Service-Oriented Architecture (SOA), Productivity

Sponsored by: Microsoft
Date: March 2007
Microsoft
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White Paper SharePoint: How It's Leveraged and How It Works So how do different users leverage SharePoint, and how exactly does it work? This white paper will first examine how users, managers, and network administrators view and ...

Tags: Enterprise Software, Groupware, Microsoft SharePoint, Software

Sponsored by: Global Knowledge
Date: September 2007
Global Knowledge
White Paper ITIL Version 3.0 -- What It Means to You A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely n...

Tags: Business Operations, Global Knowledge Network Inc., It Services, ITIL, Process Improvement

Sponsored by: Global Knowledge
Date: April 2006
Global Knowledge
Webcast Live Webcast: Adobe Acrobat 9 - Work the way you've always wanted The demand to maximize your time, resources and budgets is a common theme in every organization - so it's easy to feel like you're bouncing all over the office. Join this...

Tags: Adobe Acrobat, Adobe Systems Inc., CAD, Software, Webcast

Sponsored by: Adobe Systems
Date: September 2008
Adobe Systems
White Paper SaaS Solutions for Remote Systems Management Simplify your infrastructure management. Download this Computerworld Technology Briefing today to discover why more companies are switching to Software as a Service (SaaS...

Tags: Cloud Computing, Software As A Service (SaaS), Remote System, Online Communications, It Services

Sponsored by: Dell
Date: July 2008
Dell
Case Study Microsoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, build...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
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White Paper Asserting Control, Seizing Opportunity in High Tech: Five Critical Success Factors High-tech manufacturers need integrated enterprise systems that allow them to identify and act quickly on new business opportunities. This white paper highlights five cri...

Tags: Financial Services, Marketing, Product Marketing

Sponsored by: Microsoft
Date: January 2006
Microsoft
White Paper See how retail banks can break down the barriers to innovation Retail banking has traditionally been a place where the road to innovation is blocked by numerous barriers: IT, corporate culture, operational limitations and more. But t...

Tags: Bank, Barrier, IBM Corp., Innovation, Leadership

Sponsored by: IBM
Date: June 2005
IBM
White Paper Compete more effectively by acting as your own supply chain We've heard it over and again: mid-sized manufacturers need to increase efficiencies while protecting their existing infrastructure and boosting profits. IBM can help, wi...

Tags: Enterprise Software, IBM Corp., Manufacturing, Software, Supply Chain

Sponsored by: IBM
Date: March 2005
IBM
White Paper POS vs. PC checkout systems, what's best for your business? Retail is a competitive and cost-sensitive world where businesses typically rely on individual pieces of hardware to support their operations for years. To ensure maximum...

Tags: IBM Corp., PC, Point-of-sale

Sponsored by: IBM
Date: September 2004
IBM
Case Study Show Business Company Targets Key Data for Both Starring, Supporting Roles The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and m...

Tags: Human Resources, Microsoft Corp., Microsoft Dynamics, Recruitment & Selection, Workforce Management

Company: Microsoft
Date: August 2008
Microsoft
White Paper Improving Office Productivity: Shared Workspace, Meeting Rooms, Conference Rooms Software Desk sharing among mobile workers is known by several names: hoteling, hot-desking, virtual office, etc. It's simple and powerful. Mobile workers, like sales representati...

Tags: Advertising & Promotion, Epazz, Hoteling, Marketing, Microsoft Office

Company: EPAZZ, Inc.
Date: July 2008
EPAZZ, Inc.
Case Study KME Group S.p.A. Integrates IT Applications and Improves Process Management KME Group wanted to avoid reliance on a single Enterprise Resource Planning (ERP) system in view of the importance and particular nature of metal management and the diver...

Tags: Enterprise Resource Planning (ERP), Enterprise Software, Information Technology, Oracle Corp., Process Management

Company: Oracle
Date: July 2008
Oracle
Case Study HiSoft Reduces Labor Costs and Speeds Payroll Processing for Global Workforce Founded in 1996, HiSoft Technology International is China's leading software outsourcing provider. As a service provider, HiSoft considers its workforce to be its most im...

Tags: HiSoft, HRM, Human Resource Management (HRM), Human Resources, Oracle Corp.

Company: Oracle
Date: July 2008
Oracle
Webcast Understanding SOA and Business Mashups: Automate. Coordinate. Collaborate. No coding required! Featured Speaker: Tim Zonca, Master Masher and Director of Product Marketing at Serena Software Service Oriented Architecture (SOA) has been the talk of...

Tags: Enterprise Software, Mashup, Middleware, Serena Software Inc., Service-Oriented Architecture (SOA)

Company: Serena Software
Date: June 2008
Serena Software
Webcast HP Scanner and Document Management Solutions for Easy Electronic Work Flows HP can help solve your document management headaches easily and inexpensively. HP has many new products, from scanners and MFPs to archival storage, that support all of ...

Tags: Content Management, Scanners, Peripherals, Managerial Accounting, Hewlett-Packard Co.

Company: PC Connection
Date: June 2008
PC Connection
Case Study Government Agency Improves Service and Lowers Costs With Standardized CRM Solution The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducte...

Tags: Advertising & Promotion, Microsoft Corp., Marketing, Government, Enterprise Software

Company: Microsoft
Date: June 2008
Microsoft
Webcast MSDN Webcast: Introduction to SharePoint Products and Technologies for .NET Developers: Workflows (Level 200) This webcast is on SharePoint Products and Technologies for Microsoft .NET developers. Workflows make it possible to implement processes that require interaction, such as...

Tags: Business Operations, Webcast, Software, Quality, Process Improvement

Company: Microsoft
Date: June 2008
Microsoft
Case Study BBK Adopts Centralized Management Platform to Cut Workflows by Half, Inventory by One-Third BBK previously maintained one system for managing manufacturing processes and another for managing finance. The business also ran more than 30 subsystems. The lack of int...

Tags: BBK, Best Practice, Business Operations, Oracle Corp., Process Improvement

Company: Oracle
Date: June 2008
Oracle
Webcast The Business Case for Business Mashups: Help Your Organization Automate, Coordinate & Collaborate Business Mashups drive business productivity by automating and coordinating collaboration across people and systems. But how do you justify the investment? How do you exp...

Tags: Business Case, Mashup, Serena Software Inc.

Company: Serena Software
Date: May 2008
Serena Software
Case Study RedPrairie Case Study: Briggs & Stratton Briggs & Stratton is the world's largest producer of air-cooled gasoline engines for outdoor power equipment. In the span of three years Briggs & Stratton's replacement p...

Tags: Human Resources, Recruitment & Selection, RedPrairie, Workforce Management

Company: RedPrairie
Date: May 2008
RedPrairie
Download Get Up To Speed: Evolution Tasks and Memos If you are familiar with the Microsoft Outlook tasks and memos client, then you will know your way around the Linux equivalent called Evolution. Evolution is a g...

Tags: Enterprise Software, Groupware, Software

Company: TechRepublic Pro
Date: May 2008
TechRepublic Pro
Case Study Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. C...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Company: Microsoft
Date: May 2008
Microsoft
Case Study Kuveyt Turk Bank Eliminates Paperwork and Accelerates Human Resources Processes Kuveyt Turk Participation Bank aims to bring diligence to the interest-free banking system, and to research new fields of investment. Kuveyt Turk wanted to cut the admini...

Tags: Human Resources, Kuveyt Turk Bank

Company: Oracle
Date: May 2008
Oracle
Case Study Franchise Grows 35 Percent in 5 Months With Custom Solution Designed by IT Firm Beratung designs sophisticated, integrated IT solutions for its customers, and prides itself on cultivating long-term relationships based on trust and integrity. Beratung...

Tags: Beratung, Solution, Software, Quality, Process Improvement

Company: Microsoft
Date: May 2008
Microsoft
Case Study Winn-Dixie Gets Groceries to Customers Faster by Enhancing Workload Automation and Systems Monitoring Winn-Dixie operates more than 500 stores across Florida, Alabama, Louisiana, Georgia and Mississippi in the USA. With IT playing such a critical role in the retail experi...

Tags: Automation, Computer Associates International Inc., It Operations, It service Management, Monitoring

Company: CA (Computer Associates)
Date: April 2008
CA (Computer Associates)
Download Get Up To Speed: Evolution Calendar If you are familiar with the Microsoft Outlook calendar client and want to use Linux, then you should know your way around the Linux equivalent called Evolution. Evolutio...

Tags: Enterprise Software, Groupware, Linux, Operating Systems, Software

Company: TechRepublic Pro
Date: April 2008
TechRepublic Pro
Case Study DRI Companies Leverages Flexible Workflow Tools to Automate Manual Processes and Improve Efficiency DRI Companies is a national construction firm specializing in roofing and renewable energy installations. DRI Companies wanted to implement a stable, scalable, high-perfo...

Tags: Finance, Operational Accounting, Oracle Corp., Payroll, Tool

Company: Oracle
Date: April 2008
Oracle
White Paper HP Open Extensibility Platform: Streamlining Paper-Intensive Business Workflows MultiFunction Peripherals (MFPs) are transforming business workflows. The initial motivator for deploying these devices in the enterprise office was cost savings from the...

Tags: Business Operations, Business Process, Fax, Hewlett-Packard Co., Operational Planning

Company: Hewlett-Packard
Date: April 2008
Hewlett-Packard
Case Study eBucks Brings Contact Center In-House and Dramatically Improves Customer Service Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build in-house contact center to provide the flexibility...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Customer Service, eBucks

Company: Oracle
Date: April 2008
Oracle
White Paper 2-Layer BPM: Oracle's Unique Strategy Towards Exceptional Agility and Business Process Efficiencies This CNET white paper explores the unique concept of 2-layer Business Process Management (BPM) supported by Oracle's Service-Oriented Architecture (SOA) offering, and its...

Tags: Business Operations, Strategy, Software, SOA, Service-Oriented Architecture (SOA)

Company: Oracle
Date: March 2008
Oracle
Webcast San Francisco SharePoint User Group This webcast discusses the global deployments with Sharepoint 2007 and Infonic and the workflow best practices from the field....

Tags: Enterprise Software, Groupware, Microsoft Corp., Microsoft SharePoint, Software

Company: Microsoft Tips
Date: March 2008
Microsoft Tips
Case Study ViewWise Supports Audit Trail for Manufacturing Companies Executives come to the realization that their companies need an Electronic Document Management solution from many different angles. Some see Document Management software ...

Tags: Audit, Manufacturing, Managerial Accounting, Groupware, Finance

Company: Computhink
Date: March 2008
Computhink
Case Study Korea Food Service Corporation Installs Web-Based Ordering System for Greater Efficiency Founded in 1997 as a delivery center for McDonald's Korea, Korea Food Service Corporation (KFSC) expanded its activities to include food manufacturing and distribution. K...

Tags: Business Process Reengineering (BPR), It Operations, J.D. Edwards & Co., KFSC, Korea Food Service Corporation

Company: Oracle
Date: March 2008
Oracle
Case Study BMC Performance Manager Delivers Over $3.2 Million in Benefits Annually The BMC customer, based in the United States, rapidly became the leading source of vehicle history information for buyers and sellers of used cars, as well as for dealers...

Tags: Benefit, BMC Performance Manager, BMC Software Inc., International Data Group, It Management

Company: IDG (International Data Group)
Date: March 2008
IDG (International Data Group)
Case Study Clark County Keeps Pace With Electronic Document Delivery From RightFax and HP Effective communication with a booming population is a top priority for employees of Clark County. However, time-intensive, manual faxing methods fell short of Clark Coun...

Tags: Captaris Inc., DA, Fax, Hewlett-Packard Co., Microsoft Office

Company: Captaris
Date: February 2008
Captaris
White Paper Streamlining Regulatory Publishing With Submission-Ready PDFs Can Add Millions of Dollars to the Bottom Line With its advanced publishing features and support for multiple formats including MS Office-based sources, Adlib Express Server applications give companies all of the adva...

Tags: Adlib Software, Adlib Solution, Adobe PDF, Software/Web Development, Web Development

Company: Adlib Software
Date: January 2008
Adlib Software
White Paper 10 Things You Cannot Do Without an Employee Performance Management System This free white paper explains why there's currently a growing trend for companies to deploy Employee Performance Management (EPM) technology. Discover how EPM can help y...

Tags: Human Resources, Performance, Performance Management, SumTotal Systems, Workforce Management

Company: SumTotal Systems
Date: January 2008
SumTotal Systems
White Paper Calculating the ROI of an Employee Performance Management System In this free white paper, you'll learn the best way to make an effective business case for an Employee Performance Management (EPM) system. Find out how to clearly and re...

Tags: Benefits, SumTotal Systems, Roi/Tco, ROI, Performance Management

Company: SumTotal Systems
Date: January 2008
SumTotal Systems
Case Study Corrections Department Upgrades System to Meet Changing Business Needs The New Zealand Department of Corrections depends on its Integrated Offender Management System (IOMS) to manage offenders in prison, on parole, or serving community-based...

Tags: Business Operations, Software/Web Development, Software Development, Software, Service-Oriented Architecture (SOA)

Company: Microsoft
Date: January 2008
Microsoft
Case Study Agency Cuts Time to Process Home Loans by 67 Percent, Boosts Quality 300 Percent The Colorado Housing and Finance Authority (CHFA) was using an aging, inflexible IBM System i-based (AS400) solution to manage the process of financing affordable home lo...

Tags: Advertising & Promotion, Agency, Finance, Financial Accounting, Marketing

Company: Microsoft Tips
Date: January 2008
Microsoft Tips

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