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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...
Sponsored by: NTRglobal
Date: November 2006 |
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Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 |
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5 Key Strategies for Making Sales the Engine for Growth
This may be a tough year for sales...but not for everyone. Some of the world's most successful corporations employ 5 key strategies that allow them to buck the trend and...
Sponsored by: AchieveGlobal
Date: June 2008 |
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ERP End-User Business Productivity: A Field Study of SAP & Microsoft
In this white paper, measurements are discussed of how end users of Enterprise Resource Planning (ERP) applications describe the impact of Microsoft and SAP applications ...
Sponsored by: Microsoft
Date: March 2007 |
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Hosted CRM Buyer's Guide
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CR...
Sponsored by: Inside CRM
Date: July 2007 |
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- Showing items 1-40 of 366
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Dealing With Specific Types of Difficult People
About 10 percent of the typical workforce falls into the category of "Difficult People." The effects they have on the organization vary greatly, but usually involve low m...
Sponsored by: Global Knowledge
Date: August 2008 |
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Four Key Elements of Effective Business Communication
We communicate all the time, even when we are not aware of it. We communicate through gestures, body language, facial expressions, and tone of voice as well as through th...
Sponsored by: Global Knowledge
Date: June 2008 |
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Using Emotional Intelligence in the Technical Professions
In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations. Dr. Greer discusses...
Sponsored by: Global Knowledge
Date: January 2008 |
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Geek-Speak Glossary: A Manager's Guide to IT Terminology
This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff....
Sponsored by: Global Knowledge
Date: March 2007 |
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What Is Micromanagement? And What You Can Do To Avoid It.
The costs of micromanaging to an organization can be staggering. Learn how to recognize the signs of micromanagement--and how to overcome it....
Sponsored by: Global Knowledge
Date: February 2007 |
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The New Generation of Microsoft Certifications: What's at the Core?
Microsoft's new certification program is focused and flexible, challenging and credible, and relevant and simple. This white paper provides an overview of the new Microso...
Sponsored by: Global Knowledge
Date: January 2007 |
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Tips on Applying for and Passing the PMP or CAPM Exam
This white paper outlines the application process for both the PMP® and CAPM® exams, explains the composition of the exam questions, provides tips for successfully passin...
Sponsored by: Global Knowledge
Date: January 2007 |
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2007 IT Salary and Skills Survey: What Impacts Salaries?
This report from Global Knowledge details the key factors that impact salaries in the IT industry. It includes a detailed listing of salaries by job function, industry, ...
Sponsored by: Global Knowledge
Date: January 2007 |
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Effectively Managing Team Conflict
All managers need to learn how to effectively manage team conflict. This white paper will help you recognize team conflict symptoms, determine how to address team conflic...
Sponsored by: Global Knowledge
Date: September 2006 |
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Successful Workplace Communication
Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends October 31, 2008.View Availa...
Sponsored by: Global Knowledge
Date: January 2008 |
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FREE Payroll Provider Checklist
Download this FREE Payroll and Compensation Checklist to find out what key questions you need to ask from a payroll and compensation vendor. You'll learn the most ...
Sponsored by: HR World
Date: March 2008 |
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SMB Payroll Providers Comparison Guide
View this document for a lineup of the key vendors in the market and a comparison of the most important factors in purchasing payroll and compensation software and servic...
Sponsored by: HR World
Date: March 2008 |
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Payroll Services Buyer's Guide
The step-by-step guide includes important decision-making considerations such as benefits and costs across some of the top payroll and compensation solution providers for...
Sponsored by: HR World
Date: March 2008 |
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Webcast: Simplified Payroll Services
From keeping track of hours and taxes to making bank deposits and signing checks, it's no wonder that businesses of all sizes are choosing to outsource their payroll serv...
Sponsored by: BNET
Date: September 2008 |
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Resource Guide: 10 Tech Skills You Should Develop Over the Next Five Years
If you want a job where you can train in a particular skill set and then never have to learn anything new, IT isn't the field for you. But if you like to be constantly le...
Sponsored by: TechRepublic
Date: August 2008 |
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Resource Guide: 11 Qualities of Successful IT Managers
To succeed as an IT manager, and to advance your career into the executive sphere, you need some very specific traits--11 to be exact.
From needs assessment t...
Sponsored by: TechRepublic
Date: August 2008 |
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Solving Business Threats Caused by Improper Use of the Internet by Employees
Recently a number of prominent companies have fired their employees for improper use of the Internet. Survey data also confirms that employees misuse their workplace Inte...
Sponsored by: MessageLabs
Date: September 2007 |
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Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning
Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development ...
Sponsored by: SkillSoft
Date: August 2007 |
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e-Learning Benchmark Survey: The Future of Learning
Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been ...
Sponsored by: SkillSoft
Date: March 2007 |
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In the spotlight: The human side of business continuity planning
IBM's new white paper, "In the spotlight: The human side of business continuity planning," outlines issues and risks related to human capital resiliency that could...
Sponsored by: IBM
Date: July 2006 |
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Action Item Log
Need to keep track of things that are going on, but don't have time to build the form? Use TechRepublic's Action Item Log.
This download is available f...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Conflict of Interest Disclosure Policy
Concerned that a client, vendor, consultant, or employee might have an undisclosed conflict of interest which may cause problems for your company? Implement a Conflict of...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Dial-up Request Policy
Some users need to access the Internet from the road or home using company-provided Internet accounts with ISPs. You can use this policy to layout the ground rules for wh...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Employee Separation Checklist
When employees leave, you need to make sure you've collected all company-owned items, removed email and network access, and other things. You can use this checklist to ge...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Help Desk Triage Policy
The help desk group within the Information Technology Department will define items that are mission critical to the operation of the company. Similar to the triage proce...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Performance Review Policy
Our Performance Review Policy outlines the standards for employee performance for review periods. It dictates how performance reviews are handled, along with a performanc...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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System Inventory Record
One of the biggest headaches a technical support professional has to deal with is inventory. At any given time, you need to know how many company computers are in use, ho...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Acceptable Use Policies
If you want to make sure your network stays secure, you users need to know what to do and not to do. This policy helps tell them. From email use, to passwords, to accepta...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Software Usage Policy: Allowed Applications
The only applications which should be allowed to run on your company's computers are the ones that you've purchased. Employee-owned, shareware, and other unauthorized sof...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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IT Hiring Kit: Technical Writer
The IT Hiring Kit for Technical Writers will help you interview, evaluate, and select suitable candidates for a technical writer for your company. This kit comes with a d...
Company: TechRepublic Pro
Date: August 2008 |
TechRepublic Pro |
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Webcast: Mind the Gap: How Using Technology Can Bridge Multiple Generations in the Workplace
What do Traditionalists, Boomers, Gen Xers and Millenials (Gen Y) have in common? They are all working side by side in the workplace and the need to balance the generatio...
Company: Citrix Online
Date: August 2008 |
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Improving Office Productivity: Shared Workspace, Meeting Rooms, Conference Rooms Software
Desk sharing among mobile workers is known by several names: hoteling, hot-desking, virtual office, etc. It's simple and powerful. Mobile workers, like sales representati...
Company: EPAZZ, Inc.
Date: July 2008 |
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Novartis Corporativo S.A. de C.V. Boosts Efficiency of Human Resources Administration With Self Service
Novartis Corporativo wanted to integrate diverse Human Resources (HR) systems to improve control and authorization of vacation time and employee benefit accounts and auto...
Company: Oracle
Date: July 2008 |
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Antalis Integrates Financial and Human Resources Processes to Enhance Efficiency and Reporting
Antalis wanted to create a single, consolidated, Web-based financial management platform with the functionality, flexibility, and scalability to support continued busines...
Company: Oracle
Date: July 2008 |
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Maxco Packaging Enhances Productivity and Efficiency With Enterprise Resource Planning Solution
Maxco Packaging wanted to provide a robust application infrastructure to enhance efficiency, productivity and support ongoing company growth and ensure flexibility to mee...
Company: Oracle
Date: July 2008 |
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Lufthansa CityLine GmbH's Personnel Management Takes Flight With New Self-Service Application
Lufthansa CityLine wanted to introduce a modern, transparent human capital management application in the personnel division and create a standardized data basis for all p...
Company: Oracle
Date: July 2008 |
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Schroders Optimizes Employee Relationship Management Globally With Performance-Driven HR
Schroders wanted to leverage staff skills for business growth while incentivizing employee performance and loyalty in the competitive financial services sector through wo...
Company: Oracle
Date: July 2008 |
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HiSoft Reduces Labor Costs and Speeds Payroll Processing for Global Workforce
Founded in 1996, HiSoft Technology International is China's leading software outsourcing provider. As a service provider, HiSoft considers its workforce to be its most im...
Company: Oracle
Date: July 2008 |
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10 IT health risks -- and how to combat them
IT might not appear to be a high-risk field, but a surprising number of ailments can plague IT pros in all job roles. Suzanne Thornberry takes a look at some of the most ...
Company: Suzanne Thornberry
Date: June 2008 |
Suzanne Thornberry |
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The Short Guide to Changing IT jobs
Outsourced, laid off, or downsized. It's all the same when you are out of a job. Learn how to transition smoothly between jobs without burning any bridges ...
Company: TechRepublic
Date: June 2008 |
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